Privacy Policy

1. Introduction

Ceveta (“we”, “our”, “us”) is committed to protecting the privacy and security of the personal data we process. This privacy policy explains how we collect, use, store, and share information when you use our practice management software and visit our website at www.ceveta.com.

2. Information We Collect

We collect information that you provide directly to us when you create an account, use our services, or contact us. This includes:

• Account information: name, email address, practice name, specialty, and password
• Organisation data: practice locations, team members, services, and settings
• Patient data: demographics, contact details, medical information, and clinical records entered by your practice
• Billing information: payment card details (processed securely by Stripe)
• Usage data: how you interact with our platform, including pages visited and features used

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Operate and deliver the Ceveta platform
• Process payments and manage subscriptions
• Provide customer support
• Send service-related communications
• Maintain security and prevent fraud
• Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption for data in transit and at rest. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal data. We only share information with third parties when necessary to provide our services (such as Stripe for payment processing), when required by law, or with your explicit consent.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to access, correct, delete, or port your personal data. You also have the right to restrict or object to certain processing. To exercise any of these rights, please contact us at support@ceveta.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we retain your data for 90 days before permanent deletion. We may retain certain information as required by law or for legitimate business purposes.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at support@ceveta.com.